Terms of Service

Last updated: 15 April 2026

These Terms of Service (“Terms”) govern your use of services provided by Calm Spaces Australia (ABN 37 428 787 515) (“we”, “us”, or “our”). By booking our services, you agree to these Terms.

1. Services

Calm Spaces provides:

• House cleaning services
• Professional organising services
• Deep cleaning services
• Body doubling and ADHD support
• NDIS-funded services (for eligible participants)

Service descriptions and pricing are available on our Services page.

2. Booking and Scheduling

• Bookings can be made via our website, phone, or email
• We will confirm your appointment date, time, and service details
• A booking is confirmed once you receive written confirmation from us

3. Pricing and Payment

• Prices are quoted in Australian dollars (AUD) and include GST (where applicable)
• Payment is due within 7 days of invoice date unless otherwise agreed
• We accept bank transfer and other payment methods as advised
• For NDIS clients, payment terms are as per your plan management arrangements

4. Cancellation Policy

By You:

• Cancellations with more than 24 hours’ notice: No charge
• Cancellations with less than 24 hours’ notice: 50% of the quoted service fee may apply
• No-shows without notice: Full service fee may apply

By Us:

• We will provide as much notice as possible if we need to reschedule
• We will offer an alternative appointment at the earliest convenience

5. Access to Your Home

• You agree to provide safe and reasonable access to your home
• Please secure pets if they may be distressed by our presence or pose a safety risk
• We reserve the right to leave a property if we feel unsafe

6. What We Need From You

• Clear access to areas requiring service
• Running water and electricity
• Information about any hazards, sensitivities, or special requirements
• You do NOT need to tidy before we arrive. That’s what we’re here for!

7. Our Responsibilities

We commit to:

• Arriving on time or notifying you promptly of any delays
• Providing services with reasonable care and skill
• Respecting your home, belongings, and privacy
• Maintaining appropriate insurance coverage
• Treating all clients with respect and without judgement

8. Insurance

Calm Spaces holds public liability insurance. In the unlikely event of accidental damage during service delivery, please notify us within 24 hours so we can assess and address the situation.

9. Limitation of Liability

To the extent permitted by Australian Consumer Law:

• We are not liable for pre-existing damage or wear and tear
• We are not liable for damage caused by faulty appliances or infrastructure
• Our liability is limited to the cost of the service provided

Nothing in these Terms excludes or limits consumer guarantees under Australian Consumer Law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. NDIS Services

For NDIS participants:

• Services are delivered in accordance with your NDIS plan
• Pricing follows NDIS price guidelines where applicable
• Service agreements specific to NDIS may apply in addition to these Terms

12. Feedback and Complaints

We welcome your feedback. If you have a concern or complaint:

1. Contact us at [email protected] or 0481 852 903
2. We will acknowledge your complaint within 2 business days
3. We will work with you to resolve the issue promptly

13. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

15. Contact Us

Calm Spaces Australia Jayne Misso Email: [email protected] Phone: 0481 852 903 ABN: 37 428 787 515