Privacy Policy

Last updated: 15 April 2026

Calm Spaces Australia (ABN 37 428 787 515) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Contact Information

• Name
• Email address
• Phone number
• Residential address (for service delivery)

Service Information

• Details about your home and service requirements
• Scheduling preferences
• Service history and feedback

Payment Information

• Invoicing details
• Payment records

NDIS Information (where applicable)

• NDIS participant number
• Plan management details
• Support coordinator contacts

2. How We Collect Information

We collect personal information:

• Directly from you via our website contact form, phone calls, emails, or in-person conversations
• Through our booking system (Cal.com)
• From third parties such as NDIS plan managers or support coordinators (with your consent)

3. Why We Collect Information

We use your personal information to:

• Provide our cleaning and organising services
• Schedule and manage appointments
• Send invoices and process payments
• Communicate with you about your services
• Comply with NDIS requirements (where applicable)
• Improve our services based on feedback
• Send occasional updates about our services (with your consent)

4. Disclosure of Information

We may share your personal information with:

• Service providers: Payment processors, booking systems, and business software providers
• NDIS parties: Plan managers, support coordinators, or the NDIA (for NDIS clients only, as required)
• Legal requirements: Government agencies or courts if required by law

We will never sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

• Secure, password-protected systems
• Limited access to personal information on a need-to-know basis
• Secure cloud-based storage with reputable providers

6. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)

To make a request, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your browsing experience. These tools collect anonymous data about how visitors use our site. You can disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

Calm Spaces Australia Jayne Misso Email: [email protected] Phone: 0481 852 903

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).